Zova study updates
Zova Care Network, at zovacare.com, sends text messages to people who sign up on the Study updates page, or with the same form at the end of the eligibility check, and check the text message box. The messages are updates about clinical research in the areas of health Zova covers, led by the ones you ticked, such as a new guide or the lines studies in it often use, plus messages about your sign-up, such as its confirmation and replies to HELP and STOP. Zova sends every message itself, and every message starts with [Zova]. Some are marketing messages.
The box is optional. Leave it unchecked and we contact you by email instead.
These are recurring messages.
Sent by Zova alone
Zova is not a referral or lead service. Your number, your consent and your sign-up answers stay with Zova; no study team, sponsor or other business receives them. Being told about a study by text does not put you in it. Anyone who wants to take part gets in touch with the study team directly, and that team alone decides who joins.
How you opt in
You opt in by entering your mobile number in the study-updates form and checking the text message box, which is never checked for you. The form is on the Study updates page and at the end of the eligibility check; no other place on zovacare.com asks for a mobile number. Once you sign up, we send one message confirming it.
Consent is not a condition of purchase or service, or of taking part in any study.
Frequency
Message frequency varies, up to 4 messages per month.
Sample messages
These show the format.
- [Zova]: You are signed up for Zova study updates. Up to 4 msgs/mo. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
- [Zova]: Tinnitus studies often ask about a recent hearing test. See the lines they use and how to search the public register yourself: https://zovacare.com/studies.html#hearing-tinnitus Reply STOP to opt out.
- [Zova]: New on Zova: what taking part in a long COVID study usually involves, and questions to ask a study team: https://zovacare.com/studies.html#long-covid-fatigue Reply STOP to opt out.
- [Zova]: Help: call (800) 741-9835 or email info@zovacare.com. Up to 4 msgs/mo. Msg & data rates may apply. Reply STOP to opt out.
- [Zova]: You have opted out and will get no more texts from Zova. Text START to resume updates.
Cost
Zova does not charge for its messages. Message and data rates may apply under your mobile plan.
Stopping messages
Reply STOP to any message to cancel. You will receive a single confirmation and no further messages. You can also ask us to stop by email or phone, and you can sign up again later from the Study updates page.
Help
Reply HELP to any message, or contact us on (800) 741-9835 or at info@zovacare.com, Monday to Friday, 9am to 5pm Mountain.
Carriers
Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.
Your number
Your mobile information will not be shared with any third party for marketing purposes. We do not sell, rent or share your mobile number or your consent with third parties for their own marketing. The Privacy policy has the rest.